Subscription, Refund and Cancellation Policy
Who this applies to
This policy applies to business subscriptions on the platform. Customers pay businesses directly at the venue and booking amounts do not pass through the platform, so the platform does not handle refunds of service prices.
Free first month
A new business gets 30 days free from the day it registers, with no payment details. Extra branches get 14 days free.
Payment
After the free period the owner pays the subscription from the dashboard through Wayl (ZainCash, FIB, FastPay and cards where available). When a payment succeeds the subscription extends at once. You pay each time you choose to; there is no automatic renewal or recurring charge to your account. The administration may also record a manual payment. The same rules apply to other paid packages such as featured placement.
Cancellation
You can stop at any time by not renewing. There is no cancellation fee. Your account keeps working until the end of the paid period, then your page is hidden from the public and your data is kept. You can renew later, or ask from the Privacy center to close the account and delete your data.
Refunds
• Amounts paid are not refunded automatically on cancellation or for unused time. • You can ask support for a refund, and the administration decides each case on its own merits (for example a duplicate payment or a technical error). • When a refund is approved the administration records the payment as refunded in our records with the reason, and the affiliate commissions linked to it are cancelled. Returning the money itself happens through the payment method used, as agreed with you; we do not promise a delivery time. • If the payment provider (Wayl) reverses a payment, it is recorded as refunded automatically. • This does not affect your mandatory rights under the law.
Contact
For refund requests or invoice questions write to support from the contact page.
For privacy questions and requests: privacy@hajzynow.com